The process of purchasing items on the Website

Purchasing items will possible for a user and/or resident and/or a person with a legal stay permit and a valid credit card, who is over 18 years of age. Purchasing on the Website is possible 24/7. A user who is interested in buying items on the website has to indicate the selected item, its color, and quantity, as well as the chosen delivery method, whether collected personally at the post office or via personal delivery service to the customer’s home (hereafter: “Order”). Payments can be made on the site via credit card as detailed below or PayPal payment. To purchase on our website via credit card, please select “payment” and enter your credit card details and personal data, such as name, postal address, email address, phone number, and further details as required for completing the purchase. Credit card clearing is done directly via the secured credit card clearing services of icredit company by Isracard, which has an advanced and secure credit card clearing system.

When the credit card payment is completed, the User shall receive an email message with the details of the order (provided an email address has been provided). A final confirmation (hereafter: “The Final Confirmation”) regarding the completion of the transaction will only be given after the credit card or PayPal details are checked by the respective companies (hereafter: “transaction”). The records on the website servers will be considered conclusive evidence of the accuracy of the transactions while sending messages on behalf of the Website by email will not be considered conclusive evidence to the accuracy of the transactions in any respect, and the Website has no obligation to comply with them.

The user undertakes to only enter his personal data and not that of any third party, and equally, he undertakes to enter true and accurate information about himself, including his name, residential address, email address, telephone number, mobile phone number, and any detail that will be required of him to complete the purchase. The Company, at its sole discretion, shall be allowed to terminate the purchasing process immediately and with no prior announcement, and will also be entitled to refuse to deliver the selected items by the user, if false or inaccurate information was entered, or for any other reason, as the Website Administration sees fit, at its sole discretion. The Company has the right to cancel a transaction or an order in any case where a mistake or scribal error had occurred concerning the item’s price and/or description and/or time of delivery, or any other mistake of any kind (hereafter: “error”).  The Company shall act to correct the error immediately upon its detection and will inform the users who purchased the items about the error. Purchasing the items will by the users is only possible according to true and accurate information that will be entered correctly into the Website, and the users shall have no claim and/or complaint and/or legal against the Website Administration for the cancellation of the transaction and the failure to deliver said items. If the order had not been confirmed by the credit card companies, the User shall receive an email announcement to this effect, and in this case, he may turn to Customer Service by phone and settle the order’s details within 7 days, otherwise, the order will be canceled. The dispatch date of the items will be calculated from the day on which a final confirmation has been received from the Credit Card companies.

Cancellation and Return Policy

Cancellation of a transaction will be done according to the Consumer Protection Law 5741-1981 (hereafter: “The Law”). The cancellation will be done from the day the purchase was made until 14 days from the day in which the items were received by the customer, or from the day in which the customer received a document about the order (which includes details about the transaction and the item), the later of the two. The refund will be made on the condition that the product is returned unused and without any fault or damage, and in its original package. Let it be clarified that the Company will have sole discretion regarding the condition in which the product was returned. Let it also be clarified that an item that had not been used can be returned, in its original packing, within 14 days from the day it was received. If the refund will be made to the customer’s credit card, the refund will be made to the credit card which was used for the purchase and no other, and according to the credit card company’s schedule. In case the item was out of stock, the Website Administration may cancel the transaction or offer an alternative item, but without derogating from the above-said, the Website Administration will not be held responsible for any damage caused to the user, directly or indirectly, including – but not only – a case where the user will be forced to purchase the item at a higher price, elsewhere. Let it be clarified that no refund will be given for products that were not paid for, such as bargains or gifts.

Delivery of Items

The items will be delivered to the address typed by the user, and according to the delivery method when making the purchase. When sent by post, the parcel will arrive directly into the buyer’s post office box. If the parcel is too large to enter the post office box, the buyer will receive a notice to collect the parcel from a nearby pickup spot. If the delivery is to be made by special delivery, the delivery will be prearranged with the customer before the product is delivered. If the customer chooses special delivery, the orders will be sent through a courier service that delivers to most parts of the country.

The above-mentioned times of delivery do not apply to out-of-stock products. The ordered products will be delivered after the purchasing process was completed, provided that the order was received within the transaction time as defined on the desired product page, and as long as the credit card company that issued the credit card confirmed the transaction. In counting the days of product delivery, only business days are counted. The Company will not be liable in any case of lateness or delay of delivery arising from the courier company and/or from force majeure, strike, or lock-out.